For any concerns or further information please do get in touch with us.
What personal information do we collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, respond to a survey, use live chat, open a support ticket, provide us with feedback on our products or services or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or any other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make sure your visit to our site is safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider (payment gateway) and are not stored or processed on our servers.
To make full use of Zden and its services you need to accept cookies. Without cookies you can still visit our homepage, but you cannot log in. We need to set a cookie to check if you are logged in or not. If you would like to limit or block the usage of cookies you can do so in your browser settings. These settings differ between browsers.
What is a cookie?
A cookie is a small text file that is stored on your computer by your web browser when visiting a website. Cookies can be used to store certain preferences of a website (e.g. you don’t have to login every time you visit the site) or track if you have visited that site before. Cookies cannot do any harm to your computer and are managed by your web browser (e.g. Google Chrome, Firefox, Internet Explorer).
Types of cookies
Without these cookies our services might not function correctly. For example, our session cookie is strictly necessary because it shows us if a user is logged in.
We use several services to track anonymously which pages visitors visit on our website. We use this aggregated data for improvement analysis.
We use these cookies to remember certain choices you have made. Think of a “remember me” cookie, so you don’t have to login every time you visit our website.
What type of Cookies are used by this website?
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions for helping us to understand how you use the site and ways to improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
How can I control or delete cookies?
Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings.
If you disable the cookies that we use, this may impact your experience while on the Zden Site, for example you may not be able to visit certain areas of the site or you may not receive personalized information.
Internet Explorer: Tools> Internet Options> Privacy> Settings.
For more information, see the Microsoft Support or Help browser.
Mozilla Firefox: Tools> Options> Privacy> History> Custom Configuration.
For more information, see the Mozilla Support or Help browser.
Google Chrome: Settings> Show Advanced Options> Privacy> Content Settings.
For more information, see the Google Support or Help browser.
Safari: Settings > Security.
For more information, see the Apple Support or Help browser.
Opera: Settings> Options> Advanced> Cookies.
For more information, see the Opera Support or Help browser.
If you use another browser other than the above, check its installation, use and cookie blocking configuration.
What happens if you disable cookies?
Some features of the services or areas of this website may not function properly.
Can this cookies policy be updated?
We may update these policies, so it is recommended that you check it each time you access our website, in order to be properly informed about how we use them.
Last updated: April 2017